Shipping policy

Order processing
Orders are prepared and packed by our fulfilment partner, which usually takes 2 to 5 business days. Orders placed on weekends or public holidays begin processing the next business day.

Delivery
Due to high demand, shipping currently takes 5 to 12 business days from the day you order. Very large orders or busy periods such as holidays may take a little longer.

Tracking
You will receive an email with a tracking number as soon as your order ships. If you have not received tracking within 6 business days of ordering, email info@trytruvale.com and we will look into it.

Shipping costs
Shipping costs are shown at checkout before you pay.

Recurring shipments
Subscription orders are sent automatically on your plan schedule and follow the same processing and delivery times above. We aim to have your next supply with you before the previous one runs out.

Lost, delayed, or undelivered packages
If your tracking has not updated for 7 days, or the package shows as delivered but you cannot find it, email info@trytruvale.com. We will investigate with the carrier and, if it cannot be located, send a replacement.

Incorrect addresses
Please check your shipping address carefully at checkout. If a package is returned to us because the address was wrong or incomplete, we will reship it once at no charge.